Frequently Asked Questions (FAQ)

Ordering Question

Are there any physical stores?

For now, we operate solely online. You are welcome to place an order on our website.


Payment Issue

Q1. What are the payment methods available?

A1. Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, Alipay, Wechat Pay, FPS, Union Pay

Q2. How to choose a payment method other than a credit card?

A2. After filling out the shipping information, when you arrive at the payment page, please choose QFPAY Secure Checkout 2.0.


Size Problem

Q1: How to choose the right size?

A1: Please browse our How To Measure section.

Q2: How do I convert my existing bra and underwear sizes to Eveswish sizes for purchasing?

A2: We do not recommend converting directly as there may be differences in sizing between each brand. Therefore, we suggest that you refer to our How To Measure page, measure your own size, and then refer to our size chart to find the size that best fits you. Each of our products comes with size information and fitting reports for reference.

Q3: Why are the sizes of the underwear different?

A3: Even for the same size, the sizes may vary due to different styles and designs. This is normal as every customer has their own preference for the fit they like. Eve's Wish is committed to understanding the needs of different women and creating a variety of styles and designs. This allows customers to choose the design they like based on the product size chart.


Delivery Question

Q1: How can I change the delivery address for my order?

A1: Once an order has been confirmed, we are unable to cancel or change it, including the recipient information. If you believe the recipient information is incorrect, please contact our customer service at

Q2: How can I track my shipment?

A2: When your order is ready to be shipped, you will receive a confirmation email containing order details, courier company information, shipping method used, and a tracking number to help you track your shipment.



Washing and Care Instructions

Q1: How should I wash and care for my underwear?

A1: We recommend hand washing your bra/underwear as much as possible.

 Proper hand washing method:

Use special lingerie detergent or laundry powder and add it to water. Soak the underwear in the water for a few minutes, then gently rub the entire piece of underwear. Rinse with clean water and gently squeeze out the water, being careful not to twist the cup too much to avoid deformation. Finally, hang in a well-ventilated area to dry.

 Machine washing method:

Fasten the bra straps and put them in a laundry bag designed for lingerie to ensure that the bra is not hooked and torn during rotation. This also prevents your delicate bra from tangling and deforming during high-speed rotation.

-Do not put bras/underwear in the dryer or directly expose them to the sun, as heat can cause the fabric of the underwear to lose its elasticity and be damaged, affecting durability and shaping effect.

-Wash with clothes of the same color.

-Avoid using fabric softener as it can affect the elasticity of the underwear.

For details, please refer to the lingerie caring.